Owner Experience Advisor

Unity Holidays; Wedmore; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Access to holiday park facilities and

25% off Food & Drink

50% off Food & Drink when on shift

Free use of leisure facilities (gym &泳

Training and development opportunities

Team recognition schemes (Unity Champ)

Holiday discounts across Unity parks

Employee Assistance Programme

Supportive team environment in coastal

Job summary

Unity Holidays is seeking a friendly, organised Owner Experience Advisor to be the first point of contact for holiday homeowners. The role balances enquiries, administration and problem-solving to ensure a seamless owner experience, with focus on accuracy and proactive service.

Flexible weekend work is required as part of a 24-hour week, with ongoing opportunities for training and development. The successful candidate will thrive in a fast-paced environment, manage multiple priorities, and

Qualifications

• Strong customer service and communication skills.
• Ability to build relationships and manage expectations effectively.
• Excellent organisational skills with the ability to multitask.
• High attention to detail and accuracy.
• Confident using IT systems and administrative tools.

Responsibilities

• Be the first point of contact for Holiday Home Owner enquiries, providing a professional and friendly service.
• Welcome owners and visitors, creating a warm and positive first impression.
• Respond to enquiries via phone, email and in person in a timely and effective manner.
• Support owners with account queries, payments and general administration.
• Manage owner account records, ensuring accuracy and attention to detail.
• Assist with debt management processes in a professional and customer-focused way.
• Generate owner passes and support with access requirements.
• Coordinate and administer services such as subletting, pitch enhancements and owner upgrades.
• Liaise with Maintenance and other departments to report and resolve issues efficiently.
• Support the planning and delivery of owner events and communications.
• Provide clear and accurate information about the park, facilities and services.
• Maintain accurate records, notes and reports in line with company processes.
• Uphold all GDPR, financial and company compliance standards.

Skills

Customer service

Communication

Relationship building

Organisational skills

IT proficiency

Tools

ParcVu

Job description

Are you ready to be part of something truly special?

Following a phenomenal first year of trading, Unity Holidays continues to build on strong foundations to deliver industry-leading experiences for our Holiday Homeowners and Guests.

Our Owner Experience Advisors are at the heart of our owner journey. Acting as the first point of contact for our holiday homeowners, this role is all about building strong relationships, delivering exceptional service and ensuring every owner feels valued, supported and proud to be part of Unity.

We’re looking for friendly, organised and proactive individuals who thrive in a fast-paced environment and take pride in delivering a seamless and professional experience - from enquiry through to resolution.

At Unity, we believe our best experiences start with our people. We’ll support your growth, build your confidence and celebrate your success along the way.

About You

You’ll be a confident and approachable individual with a genuine passion for customer service and relationship building.

You’ll enjoy working in a varied, owner-facing role where no two days are the same - balancing enquiries, administration and problem-solving, while always keeping the owner experience at the centre of what you do.

You’ll be organised, detail-focused and able to manage multiple priorities, remaining calm and professional even during busy periods.

A positive, solutions-focused mindset and strong communication skills are key to success in this role.

Key Responsibilities

Be the first point of contact for all Holiday Home Owner enquiries, providing a professional and friendly service

Welcome owners and visitors, creating a warm and positive first impression

Respond to enquiries via phone, email and in person in a timely and effective manner

Support owners with account queries, payments and general administration

Manage owner account records, ensuring accuracy and attention to detail

Assist with debt management processes in a professional and customer-focused way

Generate owner passes and support with access requirements

Coordinate and administer services such as subletting, pitch enhancements and owner upgrades

Liaise with Maintenance and other departments to report and resolve issues efficiently

Support the planning and delivery of owner events and communications

Provide clear and accurate information about the park, facilities and services

Maintain accurate records, notes and reports in line with company processes

Uphold all GDPR, financial and company compliance standards

Experience & Skills

Strong customer service and communication skills

Ability to build relationships and manage expectations effectively

Excellent organisational skills with the ability to multitask

High attention to detail and accuracy

Confident using IT systems and administrative tools

A proactive, solutions-focused approach

Previous experience in a customer service, administration or hospitality role

Experience handling payments or account administration

Familiarity with systems such as ParcVu (or similar)

Safeguarding & Compliance

This role requires compliance with safeguarding, data protection, financial and health & safety procedures.

A DBS check may be required depending on responsibilities.

Hours of Work

This is a part-time role, typically 24 hours per week over 3 days. The working pattern includes every Saturday and Sunday, with one additional day during the week.

The role requires flexibility, including weekends (Saturday and Sunday) and occasional adjustments to support owner events and operational needs.

What We Offer

Access to holiday park facilities and discounts

25% off Food & Drink for you and your family

50% off Food & Drink when on shift

Free use of leisure facilities, including gym and swimming

Training and development opportunities

Team recognition schemes, including Unity Champion awards

Holiday discounts across Unity Holidays parks

Employee Assistance Programme (financial, health and legal support)

A supportive team environment in a vibrant coastal location

About Unity Holidays

Unity Holidays is one of the UK’s fastest-growing holiday park operators, focused on delivering first-class experiences for our owners and guests.

We pride ourselves on strong teamwork, high standards and creating an environment where our people feel supported, valued and proud to represent the brand.

Ready to Take the Next Step?

If you’re passionate about people, service and creating outstanding owner experiences, we’d love to hear from you.