Owner Experience Advisor (Maternity Cover)

Unity Holidays; Wedmore; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Access to holiday park facilities

Discounted Food & Drink

Free leisure facilities use

Training and development opportunities

Employee assistance programme

Unity Champion awards

Job summary

Unity Holidays is seeking an Owner Experience Advisor (Maternity Cover) to be the first point of contact for our Holiday Home Owners. You will deliver outstanding customer service, manage enquiries via phone, email and in person, and support with account queries and payments.

Balance enquiries, administration and problem-solving while keeping the owner experience at the centre of what you do. You will work a full-time schedule, including weekends, in a fast-paced environment at our Brean

Qualifications

• Strong customer service and communication skills.
• Ability to build relationships and manage expectations effectively.
• Excellent organisational skills with the ability to multitask.
• High attention to detail and accuracy.
• Confident using IT systems and administrative tools.
• A proactive, solutions-focused approach.
• Previous experience in a customer service, administration or hospitality role.
• Experience handling payments or account administration.
• Familiarity with ParcVu (or similar).

Responsibilities

• Be the first point of contact for all Holiday Home Owner enquiries, providing a professional and friendly service.
• Welcome owners and visitors, creating a warm and positive first impression.
• Respond to enquiries via phone, email and in person in a timely and effective manner.
• Support owners with account queries, payments and general administration.
• Manage owner account records, ensuring accuracy and attention to detail.
• Assist with debt management processes in a professional and customer-focused way.
• Generate owner passes and support with access requirements.
• Coordinate and administer services such as subletting, pitch enhancements and owner upgrades.
• Liaise with Maintenance and other departments to report and resolve issues efficiently.
• Support the planning and delivery of owner events and communications.
• Provide clear and accurate information about the park, facilities and services.
• Maintain accurate records, notes and reports in line with company processes.
• Uphold all GDPR, financial and company compliance standards.

Skills

Customer service

Relationship building

Organisational skills

Attention to detail

IT literacy

Proactive mindset

Experience in hospitality

Payments/account administration

ParcVu familiarity

Tools

ParcVu

Job description

Overview - Owner Experience Advisor (Maternity Cover - Fixed Term 1 year)

Are you ready to be part of something truly special?

Following a phenomenal first year of trading, Unity Holidays continues to build on strong foundations to deliver industry-leading experiences for our Holiday Homeowners and Guests.

Our Owner Experience Advisors are at the heart of our owner journey. Acting as the first point of contact for our holiday homeowners, this role is all about building strong relationships, delivering exceptional service and ensuring every owner feels valued, supported and proud to be part of Unity.

We’re looking for friendly, organised and proactive individuals who thrive in a fast-paced environment and take pride in delivering a seamless and professional experience - from enquiry through to resolution.

At Unity, we believe our best experiences start with our people. We’ll support your growth, build your confidence and celebrate your success along the way.

About You

You’ll be a confident and approachable individual with a genuine passion for customer service and relationship building.

You’ll enjoy working in a varied, owner-facing role where no two days are the same - balancing enquiries, administration and problem-solving, while always keeping the owner experience at the centre of what you do.

You’ll be organised, detail-focused and able to manage multiple priorities, remaining calm and professional even during busy periods.

A positive, solutions-focused mindset and strong communication skills are key to success in this role.

Key Responsibilities

• Be the first point of contact for all Holiday Home Owner enquiries, providing a professional and friendly service
• Welcome owners and visitors, creating a warm and positive first impression
• Respond to enquiries via phone, email and in person in a timely and effective manner
• Support owners with account queries, payments and general administration
• Manage owner account records, ensuring accuracy and attention to detail
• Assist with debt management processes in a professional and customer-focused way
• Generate owner passes and support with access requirements
• Coordinate and administer services such as subletting, pitch enhancements and owner upgrades
• Liaise with Maintenance and other departments to report and resolve issues efficiently
• Support the planning and delivery of owner events and communications
• Provide clear and accurate information about the park, facilities and services
• Maintain accurate records, notes and reports in line with company processes
• Uphold all GDPR, financial and company compliance standards

Experience & Skills

• Strong customer service and communication skills
• Ability to build relationships and manage expectations effectively
• Excellent organisational skills with the ability to multitask
• High attention to detail and accuracy
• Confident using IT systems and administrative tools
• A proactive, solutions-focused approach
• Previous experience in a customer service, administration or hospitality role
• Experience handling payments or account administration
• Familiarity with systems such as ParcVu (or similar)

Safeguarding & Compliance

This role requires compliance with safeguarding, data protection, financial and health & safety procedures.

A DBS check may be required depending on responsibilities.

Hours of Work

This is a full-time role, typically 40 hours per week.

The role requires flexibility, including weekends (Saturday and Sunday) and occasional adjustments to support owner events and operational needs.

What We Offer

• Access to holiday park facilities and discounts
• 25% off Food & Drink for you and your family
• 50% off Food & Drink when on shift
• Free use of leisure facilities, including gym and swimming
• Training and development opportunities
• Team recognition schemes, including Unity Champion awards
• Holiday discounts across Unity Holidays parks
• Employee Assistance Programme (financial, health and legal support)
• A supportive team environment in a vibrant coastal location

About Unity Holidays

Unity Holidays is one of the UK’s fastest-growing holiday park operators, focused on delivering first-class experiences for our owners and guests.

We pride ourselves on strong teamwork, high standards and creating an environment where our people feel supported, valued and proud to represent the brand.

Ready to Take the Next Step?

If you’re passionate about people, service and creating outstanding owner experiences, we’d love to hear from you.

Owner Experience Advisor (Maternity Cover) - Brean, United Kingdom