Owner and Guest Experience Manager

McArthurGlen Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading designer outlet company in the United Kingdom is seeking a Guest Experience Manager to provide exceptional service to guests. The role requires a proactive individual with outstanding interpersonal skills and experience in hospitality. Responsibilities include engaging with guests, addressing inquiries, and maintaining high standards. The position offers a competitive salary of £12.60 per hour, a performance bonus, and numerous benefits. Join a dedicated team committed to creating memorable guest experiences.

Benefits

Performance bonus

Private medical insurance

Pension plan

Shopping discounts

Wellbeing allowance

Qualifications

• Experience in customer-facing roles within hospitality.
• Ability to handle inquiries and resolve issues effectively.
• Flexibility in working hours to meet operational demands.

Responsibilities

• Engage actively with guests, addressing inquiries.
• Maintain a culture of guest satisfaction.
• Handle administrative tasks, including online gift card orders.
• Promote services and products to meet sales targets.

Skills

Exceptional people skills

Proficient IT skills

Fluent proficiency in English

Customer service orientation

Job description

• Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
What you'll be doing…
• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of "everyone leaves happy" by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours., Job Description Owner & Guest Experience Manager Salary £34,921 Cherry Tree Holiday Park Ready to step into an amazing career? Join us in a leading role as Owner and Guest Experience Manager and create amazing memories at work. Our managers are smooth operators and...
  
  Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast-paced setting with customer facing and admin task.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English. Any additional language skills would be an advantage.
• Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis., Do you take pride in delivering truly unforgettable and enchanting guest experiences?The RoleAs Head of Guest Experiences, youll be the warm, confident and impeccably presented host who sets the tone the moment our Guests and Members arrive. This is a hands-on,..., A luxury hotel in London is looking for an experienced Director of Sales to join their dynamic team. The ideal candidate will have a proven track record in sales within the hospitality sector and possess excellent interpersonal skills. You will be responsible for developing...
  
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  This is a fixed term contract and part-time (16 hours per week)
Interested in working in a busy, exciting and dynamic environment? We are currently hiring for our Guest Experience team at the McArthurGlen Group Designer Outlet in the West Midlands Centre This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres. Why start your journey at McArthurGlen?
• You'll receive a competitive base salary of £12.60 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.
• Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
• Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
• Over 85% of our employees would recommend us as an excellent place to work., We're currently recruiting in our White Rock Beefeater Restaurant. Working 8 hours per week, paying up to £12.26 per hour.Restaurant Team Member - White Rock Beefeater RestaurantCome and be the friendly face of White Rock Beefeater. Use your fun personality to welcome...
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