Overnight Support Worker - Shelter & Empowerment

Hightown Housing Association Ltd; St Albans; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days leave

Blue Light Card

Pension & life cover

Performance bonus

Salary review

Training & development

Employee assistance program

Job summary

Open Door in St Albans is seeking a caring Waking Night Worker to support residents overnight at a night shelter for homelessness. You will work alongside a sleep-in colleague to ensure safety, provide emotional support, and help residents feel valued.

The role offers a rolling 4-week rota, 35 hours per week, with shifts 9:30pm–8:30am, plus benefits including 33 days' annual leave, pension, discounts, and annual bonuses. Training is provided and prior experience is welcome but not essential.

Qualifications

• You are reliable, empathetic and committed to helping others.
• Experience is welcome but not essential - full training is provided.

Responsibilities

• Ensure the safety and wellbeing of residents overnight.
• Offer emotional support and respond to crises.
• Communicate clearly and adapt to individual needs.
• Work collaboratively with a sleep-in colleague.
• Promote independence and dignity.
• Maintain accurate records and light cleaning duties.

Job description

Open Door in St Albans is seeking a caring Waking Night Worker to support residents overnight at a night shelter for homelessness. You will work alongside a sleep-in colleague to ensure safety, provide emotional support, and help residents feel valued.

The role offers a rolling 4-week rota, 35 hours per week, with shifts 9:30pm–8:30am, plus benefits including 33 days' annual leave, pension, discounts, and annual bonuses. Training is provided and prior experience is welcome but not essential.