Waking Night Worker

Hightown Housing Association Ltd; St Albans; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days leave

Blue Light Card

Pension & life cover

Performance bonus

Salary review

Training & development

Employee assistance program

Job summary

Open Door in St Albans is seeking a caring Waking Night Worker to support residents overnight at a night shelter for homelessness. You will work alongside a sleep-in colleague to ensure safety, provide emotional support, and help residents feel valued.

The role offers a rolling 4-week rota, 35 hours per week, with shifts 9:30pm–8:30am, plus benefits including 33 days' annual leave, pension, discounts, and annual bonuses. Training is provided and prior experience is welcome but not essential.

Qualifications

• You are reliable, empathetic and committed to helping others.
• Experience is welcome but not essential - full training is provided.

Responsibilities

• Ensure the safety and wellbeing of residents overnight.
• Offer emotional support and respond to crises.
• Communicate clearly and adapt to individual needs.
• Work collaboratively with a sleep-in colleague.
• Promote independence and dignity.
• Maintain accurate records and light cleaning duties.

Job description

Make a Real Impact - Join Our Team at Open Door!

Position: Waking Night Worker

Location: St Albans

Salary: £27,135 per annum

Hours: Full-time (35 hours per week - rolling 4-week rota 9.30pm - 8.30am)

Do you want to make a real difference in people’s lives? We are looking for a caring and committed Waking Night Worker to join our team at Open Door, a night shelter providing emergency accommodation for people experiencing homelessness.

At Open Door, we create a safe, inclusive space where every individual is treated with compassion and respect. You will work collaboratively with a sleep-in colleague to support people throughout the night, helping them feel empowered, valued and able to move towards greater independence.

The Role

• Ensure the safety and wellbeing of residents overnight
• Offer emotional support and respond to any crises
• Communicate clearly and adapt to individual needs
• Work collaboratively with a sleep-in colleague
• Promote independence and dignity
• Maintain accurate records and complete light cleaning duties

Working Pattern

9:30pm to 8:30am on a rolling rota, working Mon, Tue, Sat & Sun one week, then Wed, Thu & Fri the next, alternating weekly.

About You

You are reliable, empathetic and committed to helping others. You will bring strong communication skills and a team-focused approach. Experience is welcome but not essential-full training is provided.

Hightown Benefits

• £27,135 per annum (35 hours per week)
• 33 days annual leave, including bank holidays, rising to 35 days with service
• Blue Light Card, access to discounts for national and local retailers
• Workplace pension and life assurance (three times annual salary)
• Annual performance bonus and monthly attendance bonus
• Annual salary and cost of living review
• Ongoing training and development
• Employee assistance helpline

The successful candidate must always maintain appropriate professional boundaries and understand their responsibilities in relation to positions of trust.

All appointments are subject to satisfactory right to work, enhanced DBS, reference and medical clearances.

We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.

We are an Equal Opportunities and Disability Confident Employer