Overnight Hotel Supervisor: Night Ops & Guest Experience

Vertiq Hospitality Partners B.V.; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Exclusive discounts

Health & wellbeing

Career growth

Job summary

Four Points Flex by Sheraton London Shoreditch East is seeking an experienced Hotel Night Supervisor to lead the overnight operation and support the Night Team. You will ensure a professional, welcoming guest experience across Front Office, F&B, security, night audit and hotel procedures, with a strong emphasis on accurate handovers to the morning team.

You will be the overnight point of contact, handling escalations and guiding colleagues while maintaining Marriott brand standards.

Qualifications

• Minimum Front Office experience with night operations.
• Experience supervising a Night Team or shift leadership role.
• Ability to handle escalations and deliver a smooth guest experience.

Responsibilities

• Supervise the overnight hotel operation and support the Night Team in delivering a smooth guest experience.
• Manage check-ins, check-outs, guest requests and escalations, resolving issues promptly.
• Ensure night audit, credit and payment procedures are completed accurately per standards.
• Maintain hotel security throughout the night, including guest room access and incident handling.
• Support Reception and Food & Beverage operations while upholding brand, licensing, food safety and hygiene standards.
• Monitor arrivals, departures and VIPs; communicate important information to the team.
• Guide Night Team Members to sustain consistent service and standards.
• Ensure adherence to fire, health, safety and emergency procedures.
• Provide a thorough handover to the day team highlighting issues and actions.

Skills

Front Office experience

Night audit knowledge

Team leadership

Guest service

Communication skills

Operational decisions

Security awareness

Tools

Oracle Opera PMS

Microsoft 365

Job description

Four Points Flex by Sheraton London Shoreditch East is seeking an experienced Hotel Night Supervisor to lead the overnight operation and support the Night Team. You will ensure a professional, welcoming guest experience across Front Office, F&B, security, night audit and hotel procedures, with a strong emphasis on accurate handovers to the morning team.

You will be the overnight point of contact, handling escalations and guiding colleagues while maintaining Marriott brand standards.