Hotel Night Supervisor

Vertiq Hospitality Partners B.V.; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Exclusive discounts

Health & wellbeing

Career growth

Job summary

Four Points Flex by Sheraton London Shoreditch East is seeking an experienced Hotel Night Supervisor to lead the overnight operation and support the Night Team. You will ensure a professional, welcoming guest experience across Front Office, F&B, security, night audit and hotel procedures, with a strong emphasis on accurate handovers to the morning team.

You will be the overnight point of contact, handling escalations and guiding colleagues while maintaining Marriott brand standards.

Qualifications

• Minimum Front Office experience with night operations.
• Experience supervising a Night Team or shift leadership role.
• Ability to handle escalations and deliver a smooth guest experience.

Responsibilities

• Supervise the overnight hotel operation and support the Night Team in delivering a smooth guest experience.
• Manage check-ins, check-outs, guest requests and escalations, resolving issues promptly.
• Ensure night audit, credit and payment procedures are completed accurately per standards.
• Maintain hotel security throughout the night, including guest room access and incident handling.
• Support Reception and Food & Beverage operations while upholding brand, licensing, food safety and hygiene standards.
• Monitor arrivals, departures and VIPs; communicate important information to the team.
• Guide Night Team Members to sustain consistent service and standards.
• Ensure adherence to fire, health, safety and emergency procedures.
• Provide a thorough handover to the day team highlighting issues and actions.

Skills

Front Office experience

Night audit knowledge

Team leadership

Guest service

Communication skills

Operational decisions

Security awareness

Tools

Oracle Opera PMS

Microsoft 365

Job description

We are looking for an experienced and confident HotelNight Supervisor to join our team at Four Points Flex by Sheraton London Shoreditch East.

This is a hands-on role with responsibility for supporting and supervising the hotel operation throughout the night. You will lead by example, ensuring guests receive a professional and welcoming experience while maintaining high standards across Front Office, Food & Beverage, security, night audit and hotel procedures.

You will be a key point of contact overnight, supporting the Night Team, handling escalations and ensuring a clear and accurate handover to the morning operation.

All the perks you deserve

Exclusive Discounts & Perks – Special team rates across Marriott and Vertiq Hospitality Partners hotels, access to a benefits platform with discounts on shopping, gym memberships and holidays, plus hotel service charge.

Health & Wellbeing – Access to health and wellbeing benefits, workplace pension, financial wellbeing support, Headspace and confidential counselling services.

Career & Growth – Ongoing training and development opportunities, including Marriott learning programmes, with the opportunity to further develop your Front Office and operational leadership experience.

What you’ll be doing

• Supervise the overnight hotel operation and support the Night Team in delivering a smooth and professional guest experience.
• Manage check-ins, check-outs, guest requests and escalations, ensuring issues are resolved effectively.
• Ensure night audit, credit and payment procedures are completed accurately and in line with hotel standards.
• Maintain hotel security throughout the night, including guest room access, key handling and incident procedures.
• Support Reception and Food & Beverage operations, ensuring brand, licensing, food safety and hygiene standards are maintained.
• Monitor hotel activity, arrivals, departures and VIP guests, ensuring important information is communicated to the team.
• Support and guide Night Team Members, helping maintain consistent service and operational standards.
• Ensure fire, health & safety and emergency procedures are followed throughout the shift.
• Complete an accurate handover to the day team, highlighting operational issues, guest concerns and outstanding actions.
• Maintain Marriott brand standards, including guest recognition and Marriott Bonvoy requirements.

What we’re looking for

We are looking for someone with strong Front Office experience who is comfortable taking responsibility for the hotel operation during the night.

Ideally, you will have:

• Previous experience in hotel Front Office or Night Reception.
• Experience at Senior Receptionist, Team Leader or supervisory level would be an advantage.
• Confidence handling guest complaints, operational issues and overnight escalations.
• Strong understanding of hotel payments, night audit and Front Office procedures.
• Good awareness of hotel security, fire safety and emergency procedures.
• The ability to support and guide colleagues while remaining hands‑on within the operation.
• Strong communication, organisation and attention to detail.
• Confidence working independently and making sound operational decisions.

Knowledge of Oracle Opera PMS and Microsoft 365 is required.

Previous experience within a Marriott-branded hotel, together with knowledge of Marriott Bonvoy and Marriott systems, would be a strong advantage.

About Vertiq Hospitality Partners

This property is managed by Vertiq Hospitality Partners, formerly known as Cycas Hospitality and established in 2008.

Vertiq Hospitality Partners is evolving from a hotel management company to an operating partner with a clear vision:

To be the trusted operating partner in European hospitality investments.

If you are an experienced hotel professional who enjoys taking ownership, supporting a team and ensuring the hotel runs safely and smoothly overnight, we would like to hear from you.

All offers of employment are conditional upon the receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.