Overnight Guest Support Specialist

LGH Hotels Management Ltd; Carlisle; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts across Best Western

Free meals on duty

Free parking

Eye care

Wellbeing tips and support

Job summary

Carlisle Station Hotel, Sure Collection By Best Western, operated by LGH Hotels Management Ltd, seeks a dependable Night Team Member to support overnight hotel operations in Carlisle. The role focuses on guest safety, reassurance, and quiet efficiency to ensure a positive overnight guest experience.

The ideal candidate is reliable, calm, and practical, comfortable working independently, and capable of following clear procedures while contributing to a smoothly run night shift.

Qualifications

• Reliable, calm, and responsible for overnight hours.
• Experience in hospitality, customer service, or security is helpful but not essential.
• Comfortable working independently following clear procedures.

Responsibilities

• Respond promptly and professionally to guest requests and enquiries.
• Maintain safety and security procedures throughout the night shift.
• Carry out regular security checks across the hotel.
• Provide general overnight support to hotel departments.
• Assist with light maintenance or housekeeping tasks if required.
• Set up meeting rooms and public areas as needed.
• Serve food and beverages to guests during the night.
• Check guests in and out when required; respond to emergencies following hotel procedures.
• Complete basic reports and handover notes for management.

Job description

Carlisle Station Hotel, Sure Collection By Best Western, operated by LGH Hotels Management Ltd, seeks a dependable Night Team Member to support overnight hotel operations in Carlisle. The role focuses on guest safety, reassurance, and quiet efficiency to ensure a positive overnight guest experience.

The ideal candidate is reliable, calm, and practical, comfortable working independently, and capable of following clear procedures while contributing to a smoothly run night shift.