Overnight Guest Services Specialist

LGH - Best Western; Cambridge; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Bedroom rate discounts

Free meals on duty

Free parking

Wellbeing support

Job summary

LGH Hotels Management operates the Cambridge Bar Hill Hotel, part of the Signature Collection By Best Western, near Cambridge. They seek a dependable Night Team Member to support overnight operations and ensure guests feel safe, comfortable, and well supported through quiet, efficient service.

The role emphasizes reliability, calmness during night hours, and the ability to work independently while following clear procedures.

Qualifications

• Reliability and a calm, professional approach during night shifts.
• Ability to work independently following clear procedures.
• Maintaining tidy, secure and well-organised environments.

Responsibilities

• Respond promptly to guest requests and inquiries.
• Maintain safety and security procedures overnight.
• Carry out regular security checks across the hotel.
• Provide general overnight support to hotel departments.
• Assist with light maintenance or housekeeping tasks as required.
• Set up meeting rooms and public areas as needed.
• Serve food and beverages to guests during the night.
• Check guests in and out when required.
• Respond to emergencies following hotel procedures.
• Prepare basic reports and handover notes for management.

Skills

Reliability

Calm under pressure

Independent worker

Organised

Hospitality experience

Job description

LGH Hotels Management operates the Cambridge Bar Hill Hotel, part of the Signature Collection By Best Western, near Cambridge. They seek a dependable Night Team Member to support overnight operations and ensure guests feel safe, comfortable, and well supported through quiet, efficient service.

The role emphasizes reliability, calmness during night hours, and the ability to work independently while following clear procedures.