Night Guest Experience Specialist

LGH Hotels Management Limited; Carlisle; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts on bedroom rates

Shopping discounts across categories

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and fitness videos

Breathing exercises

24/7 support line

Team reward & recognition

Job summary

Carlisle Station Hotel, Sure Collection By Best Western, part of LGH Hotels Management Limited, is seeking a dependable Night Team Member to support overnight operations and ensure guests feel safe and comfortable during the night shift.

The ideal candidate is calm, reliable, and practical, able to work independently while following clear procedures, and capable of contributing across hotel departments as needed. Benefits include employee discounts and wellbeing resources.

Qualifications

• Reliability and calm under overnight conditions.
• Ability to help guests feel safe and reassured during night shifts.
• Ability to work independently following clear procedures.
• Maintain tidy, secure, and well-organised environments.
• Hospitality, customer service, or security experience is helpful but not essential.

Responsibilities

• Respond promptly to guest requests and enquiries during the night.
• Maintain safety and security procedures throughout the night shift.
• Carry out regular security checks across the hotel.
• Provide general overnight support to hotel departments.
• Assist with light maintenance or housekeeping tasks if required.
• Set up meeting rooms and public areas as needed.
• Serve food and beverages to guests during the night.
• Check guests in and out when required.
• Respond to emergencies following hotel procedures.
• Complete basic reports and handover notes for management.

Skills

Reliability

Guest safety

Independent work

Tidiness

Hospitality experience

Job description

Carlisle Station Hotel, Sure Collection By Best Western, part of LGH Hotels Management Limited, is seeking a dependable Night Team Member to support overnight operations and ensure guests feel safe and comfortable during the night shift.

The ideal candidate is calm, reliable, and practical, able to work independently while following clear procedures, and capable of contributing across hotel departments as needed. Benefits include employee discounts and wellbeing resources.