Overnight Guest Service & Room Service Specialist

Heeton Concept Hotels; Greater London; Sur place; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Market-competitive salary

Retention bonus

Employee discounts at Hilton & Heeton

Résumé du poste

Doubletree by Hilton London Kensington is hiring a Night Guest Service Assistant to provide overnight guest services, handle late check-ins, and manage room setup and amenities. You will support reception, assist with transportation, and ensure guest satisfaction.

Experience with hospitality service, strong communication, and grooming standards are essential. The role involves meeting room setup, night bar service for guests, and complying with safety procedures.

Qualifications

• Must speak fluent English.
• Minimum secondary education attainment.
• Other languages preferred.

Responsabilités

• Deliver overnight guest service and handle late check-ins/early check-outs.
• Check in guests, collect IDs and payments, issue room keys.
• Check out guests, confirm payment, assist with transportation as needed.
• Maintain front desk readiness and supervise night operations.
• Clean and set up meeting rooms and replenish amenities.
• Deliver room service and items to rooms; manage lost property.

Connaissances

Positive attitude

Good communication skills

Customer service excellence

Excellent grooming standards

Independent and team work

Flexible and reliable

Formation

Secondary education

Description du poste

Doubletree by Hilton London Kensington is hiring a Night Guest Service Assistant to provide overnight guest services, handle late check-ins, and manage room setup and amenities. You will support reception, assist with transportation, and ensure guest satisfaction.

Experience with hospitality service, strong communication, and grooming standards are essential. The role involves meeting room setup, night bar service for guests, and complying with safety procedures.