Night Guest Experience Host

Heeton Hospitality UK; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discounted hotel rates

Hilton GO access

Retention bonus after 3 and 6 months

Two weeks rotas with two rest days

Career development opportunities

Job summary

Heeton Hospitality UK is seeking a Night Guest Service Assistant for the Doubletree by Hilton London Kensington, a prestigious 4-Star property in Kensington. You will provide overnight guest service, handle late check-ins, and prepare meeting rooms to ensure an exceptional guest experience.

Fluent English is required, with a minimum secondary education attainment. The role is on-site with a 40-hour week; salary is £13 per hour, plus benefits including discounted rates at Heeton-operated hotels

Qualifications

• Fluent English required.
• Minimum secondary education attainment.
• Willing to work night shifts.

Responsibilities

• Provide overnight guest service and handle late check-in/out.
• Check in guests smoothly, take IDs and payments, and issue room keys.
• Clean and set up meeting rooms and replenish amenities.
• Deliver room service items and assist with guest requests promptly.
• Maintain reception area and report maintenance issues to management.
• Ensure security, fire regulations and health and safety guidelines are followed.

Skills

Customer service

Education

Minimum secondary education attainment

Job description

Heeton Hospitality UK is seeking a Night Guest Service Assistant for the Doubletree by Hilton London Kensington, a prestigious 4-Star property in Kensington. You will provide overnight guest service, handle late check-ins, and prepare meeting rooms to ensure an exceptional guest experience.

Fluent English is required, with a minimum secondary education attainment. The role is on-site with a 40-hour week; salary is £13 per hour, plus benefits including discounted rates at Heeton-operated hotels