Nightshift Guest Experience & Security Associate

Aimbridge; Harlow, Greater London; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Hotel discounts

Staff meals on duty

Free staff parking

Flexible working opportunities

Job summary

Aimbridge Hospitality is hiring a Night Porter to safeguard guests and staff during night hours, conduct security and fire safety checks, and assist with morning breakfast preparation. The role supports other departments to ensure smooth overnight operations and exceptional guest service.

You will be part of a team that delivers a first-class guest experience, working across areas such as reception, F&B, and maintenance, with opportunities for development within the hotel group.

Qualifications

• Keen eye for detail to keep the property clean and presentable
• Strong communication to interact with guests and staff
• Customer service focus to ensure guest comfort and handle requests
• Ability to work overnight shifts and handle late-night/early-morning hours

Responsibilities

• Ensure the safety and security of guests, staff and premises at night
• Conduct minimum of two security checks at regular intervals with emphasis on fire safety
• Prepare breakfast for 6am and liaise with guests to address issues or complaints
• Support overnight operations in food & beverage, maintenance and other departments
• Deliver first-class customer service and maintain exemplary teamwork across shifts

Skills

Attention to detail

Communication

Customer service

Overnight shifts

Job description

Aimbridge Hospitality is hiring a Night Porter to safeguard guests and staff during night hours, conduct security and fire safety checks, and assist with morning breakfast preparation. The role supports other departments to ensure smooth overnight operations and exceptional guest service.

You will be part of a team that delivers a first-class guest experience, working across areas such as reception, F&B, and maintenance, with opportunities for development within the hotel group.