Overnight Guest Experience Specialist - Flexible Hours

Marston's; Ebbsfleet; Presencial; GBP 14.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

30% off at pubs/restaurants/hotels

Reliable hours contract

Meal deal £4.50 on shift

Flexible and part-time hours

Apprenticeship programmes

Descripción de la vacante

Marston’s Inns is seeking a Night Porter to be the face of the business after hours, handling overnight operations and guest support. You’ll work the night shift (11pm–7am), be on call for guest needs, and help ensure a safe, welcoming environment for our pub and hotel guests.

This role offers flexible and part-time hours with opportunities to develop within our pub, hotel, and wider career pathways, plus a range of benefits and perks that support your wellbeing and professional growth.

Formación

• Experience delivering friendly guest service during night hours.
• Ability to respond to guest needs calmly and efficiently.
• Awareness of safety and security procedures during night operations.

Responsabilidades

• Work throughout the night, usually 11pm–7am.
• Be on call to assist guests by phone or in person.
• Interact professionally and warmly with guests.
• Ensure the safety and security of the pub and hotel premises.
• Complete tasks that prepare the venue for the following day.

Conocimientos

Customer service

Night shift

On-call support

Safety awareness

Reliable

Descripción del empleo

Marston’s Inns is seeking a Night Porter to be the face of the business after hours, handling overnight operations and guest support. You’ll work the night shift (11pm–7am), be on call for guest needs, and help ensure a safe, welcoming environment for our pub and hotel guests.

This role offers flexible and part-time hours with opportunities to develop within our pub, hotel, and wider career pathways, plus a range of benefits and perks that support your wellbeing and professional growth.