Night Porter

Greene King; Branston; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Staff discount across Greene King venues

Training and development opportunities

Pension scheme

Job summary

Greene King is looking for a Night Porter at The Riverside Branston to ensure the safety and comfort of guests during overnight hours. You will assist with check-ins, maintain cleanliness, and prepare the venue for the next day. This role requires strong customer service skills and the ability to work independently overnight. Opportunities for training, staff discounts across Greene King venues, and a pension scheme are offered.

Qualifications

• Previous hospitality or hotel experience is desirable.
• Strong customer service skills.
• Ability to work independently overnight.
• Reliable and attentive to detail.

Responsibilities

• Ensure safety and comfort of guests overnight.
• Assist with check-ins and guest requests promptly.
• Conduct regular security checks of the building.
• Maintain cleanliness of public areas and hotel facilities.
• Prepare venue for next trading day.

Skills

Customer service skills

Organisational skills

Time management skills

Independent working

Job description

JobPurpose

As a Night Porter at The Riverside Branston, you will be responsible for ensuring the safety, security, and comfort of our guests during overnight hours. You will support the smooth running of the hotel and pub while maintaining the high hospitality standards expected within the Chef & Brewer Collection.

The role requires a reliable and proactive individual who can assist guests, prepare the venue for upcoming service, maintain cleanliness across the property, and ensure the premises remain safe and secure throughout the night.

Key Responsibilities

Guest Service

• Provide a warm, professional welcome to late‑arriving hotel guests and assist with check‑ins where required.
• Respond promptly to guest requests, ensuring a high standard of hospitality at all times.
• Offer assistance with luggage, directions, or any overnight queries.
• Handle guest concerns professionally and escalates issues when necessary.

Venue Preparation & Function Set‑Up

• Set up and prepare the function room and pub areas for upcoming events, meetings, or breakfast service.
• Arrange furniture, equipment, and layout according to event specifications.
• Ensure all areas are clean, organised, and ready for daytime service.

Cleaning & Maintenance

• Carry out nightly cleaning duties across the pub, hotel public areas, and function spaces.
• Maintain cleanliness of floors, surfaces, and guest‑accessible facilities.
• Ensure that all back‑of‑house and public areas meet brand cleanliness standards.
• Report any maintenance issues or hazards promptly.

Security & Safety

• Conduct regular security checks of the building, entrances, and surrounding areas.
• Ensure all doors, windows, and access points are secured overnight.
• Monitor for any unusual activity and follow company procedures when required.
• Ensure fire safety procedures and emergency protocols are followed.

Operational Support

• Assist with early morning preparations, including breakfast area set‑up where required.
• Support the management team by completing required night audit or operational checklists.
• Ensure the venue is prepared for the next trading day.

Skills & Experience

• Previous hospitality or hotel experience is desirable but not essential.
• Strong customer service skills with a friendly and professional manner.
• Ability to work independently and manage responsibilities overnight.
• Good organisational and time‑management skills.
• Reliable, trustworthy, and attentive to detail.

Personal Qualities

• Proactive and dependable.
• Calm under pressure.
• Flexible and willing to support multiple areas of the business.
• Professional and guest‑focused.

Working Hours

• Overnight shifts, typically between 11:00pm – 7:00am (may vary depending on business needs).
• Includes weekends and bank holidays.

What We Offer

• Training and development opportunities within the Greene King group.
• Staff discount across Greene King venues.
• Pension scheme.
• Employee benefits and reward programmes.