Night Porter

Marston's; Ebbsfleet; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

30% off at pubs/restaurants/hotels

Reliable hours contract

Meal deal £4.50 on shift

Flexible and part-time hours

Apprenticeship programmes

Job summary

Marston’s Inns is seeking a Night Porter to be the face of the business after hours, handling overnight operations and guest support. You’ll work the night shift (11pm–7am), be on call for guest needs, and help ensure a safe, welcoming environment for our pub and hotel guests.

This role offers flexible and part-time hours with opportunities to develop within our pub, hotel, and wider career pathways, plus a range of benefits and perks that support your wellbeing and professional growth.

Qualifications

• Experience delivering friendly guest service during night hours.
• Ability to respond to guest needs calmly and efficiently.
• Awareness of safety and security procedures during night operations.

Responsibilities

• Work throughout the night, usually 11pm–7am.
• Be on call to assist guests by phone or in person.
• Interact professionally and warmly with guests.
• Ensure the safety and security of the pub and hotel premises.
• Complete tasks that prepare the venue for the following day.

Skills

Customer service

Night shift

On-call support

Safety awareness

Reliable

Job description

We’re on the lookout for a Night Porter to join our team!

Make a difference to the moments that matter to us and our guests.As the face of our Marston’s Inns after hours, you’ll be solely responsible for running the business overnight. Self-reliant, you’ll need to enjoy your own company and be resourceful enough to tackle any challenges that arise. But that’s not all, you’ll be on call to support our guests – ensuring their hotel stay is a memorable one.
As Night Porter and part of our wider hotel and pub team you’ll:

• Work throughout the night. Usually between 11pm and 7am
• Be on call to take care of our guests needs, over the phone and face to face
• Be professional and friendly when interacting with guests
• Be responsible for the safety and security of the pub and hotel guests
• Complete tasks that set the pub and hotel team up for success the following day

What comes next is up to you:Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us:You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
  
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.