Waitstaff: Guest Experience Champion (Flexible Hours)

Marstons Plc; Harrogate; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

30% off dining at pubs/restaurants/hot

Flexible and part-time hours

£4.50 meal deal on shift

Apprenticeship programmes

Health Screening Discounts

Long Service Awards

Gym Discounts

GP helpline

Mortgage advice

LTC Charity access

Job summary

Marston’s is seeking Waiting teammates to join our pubs, delivering friendly service and memorable moments. Whether you’re new to hospitality or experienced, you’ll learn to greet guests, take orders, serve meals, and upsell with a smile.

You’ll be part of a lively team, with opportunities to progress across pub, hotel, and support centre pathways, while enjoying benefits and a people-first culture.

Qualifications

• Front-of-house role involving greeting guests and taking orders.
• Ability to upsell and provide excellent customer service.
• Willingness to support the wider team as needed.

Responsibilities

• Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.
• Take orders, serve, and upsell our food and drinks.
• Provide brilliant customer service and support the wider team.
• Develop people, marketing and operational skills while getting paid.
• Progress within the role toward longer-term career opportunities.

Skills

Face of pubs

Customer service

Upselling

Teamwork

Hospitality enthusiasm

Job description

Marston’s is seeking Waiting teammates to join our pubs, delivering friendly service and memorable moments. Whether you’re new to hospitality or experienced, you’ll learn to greet guests, take orders, serve meals, and upsell with a smile.

You’ll be part of a lively team, with opportunities to progress across pub, hotel, and support centre pathways, while enjoying benefits and a people-first culture.