Overnight Guest Experience Manager

Himanchestercity; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

IHG employee hotel rates worldwide

onsite gym

Meals provided while on duty

Cycle to Work scheme

Technology salary sacrifice scheme

Everyday discounts and savings through

Job summary

Himanchestercity is seeking an Assistant Night Manager to keep the hotel running smoothly overnight and ensure guests are well looked after during the night, while preparing for the following day.

You will lead the night team, handle late check-ins and early check-outs, respond to guest queries, provide overnight bar service, set up meeting rooms, maintain high hotel standards, and support safety and operations with calm professionalism; OPERA knowledge would be preferred.

Qualifications

• Experience in hospitality leadership roles is desirable.
• Strong team leadership and guest service oriented.
• OPERA system knowledge would be preferred.

Responsibilities

• Checking in late arrivals and checking out early departures.
• Supporting guests throughout the night and dealing with any queries or issues.
• Providing overnight bar service when required.
• Setting up meeting and conference rooms for the following day, in line with function sheets and event requirements.
• Ensuring meeting spaces are clean, correctly laid out and ready for the next day’s business.
• Supporting the safety and security of the hotel overnight.
• Completing required night duties and ensuring hotel standards are maintained.
• Supporting and motivating the wider night team to deliver outstanding service.

Job description

Himanchestercity is seeking an Assistant Night Manager to keep the hotel running smoothly overnight and ensure guests are well looked after during the night, while preparing for the following day.

You will lead the night team, handle late check-ins and early check-outs, respond to guest queries, provide overnight bar service, set up meeting rooms, maintain high hotel standards, and support safety and operations with calm professionalism; OPERA knowledge would be preferred.