Guest-Focused Meetings & Events Operations Associate

Himanchestercity; Manchester; Sur place; GBP 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Discounts

Onsite gym

International travel

Free meals on shift

Progression opportunities

Uniform provided

Flexible hours

Résumé du poste

Himanchestercity in Manchester is seeking a Meetings and Events Operations Assistant to ensure guests receive outstanding service during meetings and social events. You will help maintain cleanliness and safety standards while building relationships and supporting the smooth running of events.

You will assist with banquets and bar service, set up meeting rooms, and respond promptly to feedback to continually improve guest experience.

Responsabilités

• Ensuring that all guests experience an outstanding level of service throughout their meeting and social event
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
• Looking after our guests on a daily basis to assist them in their needs to run a smooth meeting or event
• Serving during banquets and functions, serving behind the bar.
• Setting up meeting rooms and preparing them ready for our guests arrival
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Looking for ways to deliver continuous improvements to the guest experience.
• Working as a part of our Roby1844 team, a canalside terrace, opening soon, serving food and drink to our guests.

Description du poste

Himanchestercity in Manchester is seeking a Meetings and Events Operations Assistant to ensure guests receive outstanding service during meetings and social events. You will help maintain cleanliness and safety standards while building relationships and supporting the smooth running of events.

You will assist with banquets and bar service, set up meeting rooms, and respond promptly to feedback to continually improve guest experience.