Overnight Guest Experience Host | Flexible Shifts & Perks

Mitchells & Butlers PLC

Doncaster

On-site

GBP 18,000 - 23,000

Full time

8 days ago

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Benefits offered by this job

Discounts across brands (33%)

Wagestream access

Pension

28 days paid holiday

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers PLC is seeking a dedicated Night Porter to warmly welcome guests, assist late check-ins, and maintain a safe, clean front-of-house area across our sites. You will support morning preparations and breakfast setups, while keeping security and guest comfort as top priorities.

DBS checks are part of the recruitment process. The role emphasizes independent work with a friendly team, offering flexible night shifts and opportunities to contribute to a positive guest experience

Qualifications

Passionate about guest care.
Comfortable working independently and lone working.
A can-do attitude.
Professionalism under pressure.
Great eye for detail.
Enjoys and wants to be an active member of a team.
Excellent verbal communication.
An understanding of what excellent guest service looks like.

Responsibilities

Be the first point of contact when checking in late arrivals and walk-ins.
Ensure a warm, friendly and genuine welcome to all guests.
Cleaning tasks within the front of house, external and breakfast areas, setting up meeting rooms and breakfast for the next day.
Ensure guest and business safety and security is top priority at all times.
In the event of a fire, evacuate guests and team safely and quickly.
Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.