Overnight Guest Experience and Night Audit Lead

Delta Hotels by Marriott Tudor Park Country Club; Thurnham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Complimentary Leisure Club membership

Global hotel discounts

Benefit Hub access

Training and development

Job summary

Delta Hotels by Marriott Tudor Park Country Club is seeking a Night Auditor to join our team. You will be the face of the hotel overnight, delivering warm welcomes and exceptional service while overseeing financial and operational tasks.

Working independently and with the team, you will manage late check-ins, end-of-day reports, and hand over all duties to the daytime team ensuring a smooth start to the day for guests.

Qualifications

• Experience in hotel reception or hospitality preferred
• Able to handle financial transactions accurately
• Strong interpersonal skills
• Good problem solving and multitasking

Responsibilities

• Provide a friendly and professional welcome to guests arriving at night.
• Process guest check-ins and check-outs, issue keys and handle payments.
• Respond promptly to guest enquiries, requests and concerns with excellent service.
• Conduct security walk-rounds to ensure safety of guests and property.
• Run end-of-day audit processes and reconcile daily financials.
• Resolve billing queries or disputed charges professionally.
• Maintain a clean, welcoming reception area during night shifts.
• Hand over to daytime team with clear, concise information.

Skills

Overnight availability

Customer service

Attention to detail

Communication skills

Calm under pressure

Team player

Job description

Delta Hotels by Marriott Tudor Park Country Club is seeking a Night Auditor to join our team. You will be the face of the hotel overnight, delivering warm welcomes and exceptional service while overseeing financial and operational tasks.

Working independently and with the team, you will manage late check-ins, end-of-day reports, and hand over all duties to the daytime team ensuring a smooth start to the day for guests.