Overnight Front Office Leader: Luxury Hotel

Four Seasons; Greater London; On-site; GBP 46,000 - 56,000; Full time

Benefits offered by this job

Annual leave 33 days

Life insurance

Employee recognition programmes

Staff meals on duty

Uniform provided

Season Ticket Loan

Wellhub access

Discounts across UK Four Seasons

Job summary

Four Seasons Hotel London at Park Lane is seeking an Overnight Hotel Assistant Manager to join our Front Office leadership team, overseeing overnight operations and ensuring guest experiences meet luxury standards.

You will lead the overnight Front Office, manage arrivals/departures, coach team members, and participate in the Duty Manager programme to maintain a safe, welcoming environment during night hours.

Qualifications

• Previous experience in a supervisory or management Front Office role within a luxury hotel environment
• Strong Front Office knowledge with an understanding of wider hotel operations
• Excellent leadership and team development skills
• Exceptional guest service and problem solving abilities
• Strong communication skills with fluent spoken and written English
• Ability to make decisions confidently and effectively in a fast paced environment
• Professional presentation and a genuine passion for hospitality
• Experience with Opera PMS or similar hotel management systems is advantageous
• Right to Work in the UK

Responsibilities

• Lead and support the overnight Front Office operation, including Reception, Guest Services, Concierge, and Communications
• Ensure a seamless and personalised arrival and departure experience for all guests
• Act as the primary point of contact for guest concerns, service recovery, and operational escalations
• Support and coach overnight team members, driving engagement and performance
• Ensure accurate completion of overnight procedures and operational reports
• Maintain strong communication between overnight and daytime teams through detailed handovers
• Work closely with all departments to ensure guest requests and operational priorities are managed efficiently
• Maintain health, safety, security, and emergency procedures throughout the hotel
• Act as the senior manager on duty when required and represent hotel leadership during overnight operations

Skills

Supervisory Front Office

Guest service

Leadership

Decision making

Communication skills

Tools

Opera PMS

Job description

Four Seasons Hotel London at Park Lane is seeking an Overnight Hotel Assistant Manager to join our Front Office leadership team, overseeing overnight operations and ensuring guest experiences meet luxury standards.

You will lead the overnight Front Office, manage arrivals/departures, coach team members, and participate in the Duty Manager programme to maintain a safe, welcoming environment during night hours.