Overnight Hotel Assistant Manager

Four Seasons Hotels and Resorts; Greater London; On-site; GBP 44,000 - 59,000; Full time

Benefits offered by this job

Holiday entitlement 33 days

Life insurance

Complimentary stays

Discounted F&B

Uniform with dry cleaning

Staff meals on duty

Wellhub access

Cycle to work

Job summary

Four Seasons Hotel London at Park Lane is seeking an Overnight Hotel Assistant Manager to lead the overnight Front Office, ensuring exceptional guest experiences and a smooth operation across night hours. You will participate in the Duty Manager program and oversee guest arrivals, departures, and service quality.

The role requires strong leadership, decisive decision making, and a passion for luxury hospitality, with a focus on safety and flawless guest service during the night shift.

Qualifications

• Experience leading luxury hotel Front Office teams.
• Strong guest service and problem solving abilities.
• Fluent spoken and written English.
• Right to Work in the UK.
• Experience with Opera PMS is advantageous.

Responsibilities

• Lead the overnight Front Office operation and team.
• Ensure seamless guest arrivals and departures.
• Act as the primary point of contact for guest concerns and escalations.
• Coach overnight team members and ensure effective handovers.
• Maintain health, safety, security, and emergency procedures.
• Serve as senior manager on duty when required.

Skills

Front Office leadership

Guest service

English fluency

Decision making

Team development

Hotel operations

Opera PMS

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Overnight Hotel Assistant Manager

Four Seasons Hotel London at Park Lane

At Four Seasons, we create exceptional experiences through genuine care, attention to detail, and world class service. Throughout the night, our hotel continues to operate at the highest standards, ensuring guests receive the same seamless and personalised experience at all hours.

Four Seasons Hotel London at Park Lane is seeking an Overnight Hotel Assistant Manager to join our Front Office leadership team. This is an exciting opportunity for a hospitality professional who thrives in a guest facing leadership role and enjoys taking ownership of hotel operations overnight.

The role

As Overnight Hotel Assistant Manager, you will be responsible for supporting and leading the overnight operation of the hotel, ensuring an exceptional guest experience and smooth running of all Front Office functions.

Acting as one of the senior leaders on property during the night, you will oversee guest arrivals and departures, manage operational challenges, support the overnight team, and ensure service standards remain consistently high. You will also participate in the hotel’s Duty Manager programme and play a key role in maintaining a safe, secure, and welcoming environment.

This role requires strong leadership, excellent decision making skills, and the ability to remain calm and professional while managing a dynamic luxury hospitality operation.

What you will do

• Lead and support the overnight Front Office operation, including Reception, Guest Services, Concierge, and Communications
• Ensure a seamless and personalised arrival and departure experience for all guests
• Act as the primary point of contact for guest concerns, service recovery, and operational escalations
• Support and coach overnight team members, driving engagement and performance
• Ensure accurate completion of overnight procedures and operational reports
• Maintain strong communication between overnight and daytime teams through detailed handovers
• Work closely with all departments to ensure guest requests and operational priorities are managed efficiently
• Maintain health, safety, security, and emergency procedures throughout the hotel
• Act as the senior manager on duty when required and represent hotel leadership during overnight operations

What we are looking for

• Previous experience in a supervisory or management Front Office role within a luxury hotel environment
• Strong Front Office knowledge with an understanding of wider hotel operations
• Excellent leadership and team development skills
• Exceptional guest service and problem solving abilities
• Strong communication skills with fluent spoken and written English
• Ability to make decisions confidently and effectively in a fast paced environment
• Professional presentation and a genuine passion for hospitality
• Experience with Opera PMS or similar hotel management systems is advantageous
• Right to Work in the UK

What to expect

• Primarily an overnight position
• Four shifts per week on a 4 on, 3 off rotation
• Shift pattern of 9.30pm to 8.00am

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• £51,000 annual package inclusive of base salary and service charge
• Structured working pattern based on a 4 on, 3 off rotation
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities