Overnight Hotel Assistant Manager

Four Seasons; City Of London; On-site; GBP 46,000 - 56,000; Full time

Benefits offered by this job

Holiday entitlement up to 33 days

Company Sick Pay

Life insurance on duty

Career progression opportunities

Training & development

Job summary

Four Seasons Hotel London at Park Lane is seeking an Overnight Hotel Assistant Manager to join our Front Office leadership team. This role oversees overnight operations and ensures exceptional guest experiences in a luxury setting.

Responsibilities include leading the overnight Front Office, handling guest concerns, coaching teams, and maintaining safety procedures while coordinating with all departments. A strong hospitality background is essential.

Qualifications

• Previous experience in a supervisory or management Front Office role within a luxury hotel environment.
• Strong Front Office knowledge and understanding of wider hotel operations.
• Excellent leadership and team development skills.
• Exceptional guest service and problem solving abilities.
• Fluent spoken and written English.

Responsibilities

• Lead the overnight Front Office operation including Reception, Guest Services, Concierge, and Communications.
• Ensure seamless arrival and departure experience for all guests.
• Be primary point of contact for guest concerns and service recovery.
• Coach overnight team members and drive engagement.
• Complete overnight procedures and operational reports accurately.
• Maintain clear handovers between overnight and daytime teams.
• Collaborate with all departments to manage guest requests and priorities.
• Maintain health, safety, security and emergency procedures.
• Act as senior manager on duty when required.

Skills

Front Office leadership

Guest service

Operations management

Team development

English fluency

Tools

Opera PMS

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London's famous sights.

Overnight Hotel Assistant Manager

Four Seasons Hotel London at Park Lane

At Four Seasons, we create exceptional experiences through genuine care, attention to detail, and world class service. Throughout the night, our hotel continues to operate at the highest standards, ensuring guests receive the same seamless and personalised experience at all hours.

Four Seasons Hotel London at Park Lane is seeking an Overnight Hotel Assistant Manager to join our Front Office leadership team. This is an exciting opportunity for a hospitality professional who thrives in a guest facing leadership role and enjoys taking ownership of hotel operations overnight.

The role

As Overnight Hotel Assistant Manager, you will be responsible for supporting and leading the overnight operation of the hotel, ensuring an exceptional guest experience and smooth running of all Front Office functions.

Acting as one of the senior leaders on property during the night, you will oversee guest arrivals and departures, manage operational challenges, support the overnight team, and ensure service standards remain consistently high. You will also participate in the hotel's Duty Manager programme and play a key role in maintaining a safe, secure, and welcoming environment.

This role requires strong leadership, excellent decision making skills, and the ability to remain calm and professional while managing a dynamic luxury hospitality operation.

What you will do

• Lead and support the overnight Front Office operation, including Reception, Guest Services, Concierge, and Communications
• Ensure a seamless and personalised arrival and departure experience for all guests
• Act as the primary point of contact for guest concerns, service recovery, and operational escalations
• Support and coach overnight team members, driving engagement and performance
• Ensure accurate completion of overnight procedures and operational reports
• Maintain strong communication between overnight and daytime teams through detailed handovers
• Work closely with all departments to ensure guest requests and operational priorities are managed efficiently
• Maintain health, safety, security, and emergency procedures throughout the hotel
• Act as the senior manager on duty when required and represent hotel leadership during overnight operations

What we are looking for

• Previous experience in a supervisory or management Front Office role within a luxury hotel environment
• Strong Front Office knowledge with an understanding of wider hotel operations
• Excellent leadership and team development skills
• Exceptional guest service and problem solving abilities
• Strong communication skills with fluent spoken and written English
• Ability to make decisions confidently and effectively in a fast paced environment
• Professional presentation and a genuine passion for hospitality
• Experience with Opera PMS or similar hotel management systems is advantageous
• Right to Work in the UK

What to expect

Primarily an overnight position

Four shifts per week on a 4 on, 3 off rotation

Shift pattern of 9.30pm to 8.00am

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• £51,000 annual package inclusive of base salary and service charge
• Structured working pattern based on a 4 on, 3 off rotation
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimenta