Overnight Front Desk Concierge

Owen Thomas B Corp; Northampton; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free night stays

Staff discounts

Pension scheme

28 days holiday including bank holiday

Accor Academy

Wellbeing support

Job summary

Accor UK at ibis Northampton Centre in Northampton, United Kingdom, is seeking a Night Receptionist to provide warm, professional service to guests overnight. You will support guest check-in/out, manage communications, and coordinate with other departments to ensure smooth operations.

Role requires commitment to guest satisfaction, attention to detail, and adherence to hotel policies. Training will cover all front-of-house functions and safety procedures to deliver memorable overnight

Qualifications

• Prior experience in customer service or front desk role.
• Familiarity with hotel operations is desirable.
• Strong attention to detail and accuracy in financial transactions.

Responsibilities

• Attend to guests promptly and professionally with minimal delay.
• Liaise with housekeeping regarding rooms and lost property.
• Manage guest mail, messages and parcels.
• Maintain cashiering balances and related paperwork.
• Follow security procedures and ensure safety throughout the shift.
• Provide efficient, friendly service and handle guest inquiries.

Skills

Front desk

Customer service

Hospitality

Night shift

Cash handling

Job description

Accor UK at ibis Northampton Centre in Northampton, United Kingdom, is seeking a Night Receptionist to provide warm, professional service to guests overnight. You will support guest check-in/out, manage communications, and coordinate with other departments to ensure smooth operations.

Role requires commitment to guest satisfaction, attention to detail, and adherence to hotel policies. Training will cover all front-of-house functions and safety procedures to deliver memorable overnight