Night Auditor: Warm Welcome & Overnight Excellence

Ibis; Northampton; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

28 days holidays including bank hols

Free hotel nights & staff discounts

Training and development programs

Descripción de la vacante

Ibis Northampton Centre is seeking a Night Auditor to welcome guests at night, manage the front desk, and ensure accurate financial transactions. You will be the face of the hotel, delivering a warm, professional experience while supporting daily operations and safety protocols.

You will be trained across front-of-house functions and hotel safety. This role requires meticulous cash handling, guest communication, and teamwork with housekeeping and management.

Formación

• Prior experience in a customer service or front desk role, preferably in a hotel setting.
• Ability to handle guest requests and inquiries with professionalism.
• Strong attention to detail and accuracy in financial transactions.

Responsabilidades

• Ensure guests are attended to promptly and professionally.
• Check and pass on guest mail, messages and parcels promptly.
• Maintain daily cashiering balance and complete audit tasks.
• Liaise with Housekeeping on room information and lost property.
• Handle wake-up calls and distribute reports.

Conocimientos

Customer service

Front desk

Hospitality

Descripción del empleo

Ibis Northampton Centre is seeking a Night Auditor to welcome guests at night, manage the front desk, and ensure accurate financial transactions. You will be the face of the hotel, delivering a warm, professional experience while supporting daily operations and safety protocols.

You will be trained across front-of-house functions and hotel safety. This role requires meticulous cash handling, guest communication, and teamwork with housekeeping and management.