Overnight Concierge & Guest Services Lead

The Club Company; Exeter; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health club access

Birthday Day off

Volunteer Day

Meal discounts

Job summary

The Club Company is seeking a dependable Night Porter to manage our front-desk operations during the night shift. You will be the primary point of contact for guests, ensuring a secure and seamless overnight experience across our premium clubs.

You will handle late check-ins, balance accounts, and assist with any guest needs while maintaining communication with team members. Regular training sessions will support growth and excellence in all areas.

Qualifications

• Experience of comparable work in a hotel/hospitality environment preferred.

Responsibilities

• Manage front-desk operations during the night shift and be the key contact for guests.
• Handle late check-ins and reconcile charges from the previous day.
• Ensure hotel security, monitor key handling, and oversee night-time cleaning operations.

Skills

Hotel/hospitality experience

Attention to detail

Customer service

Job description

The Club Company is seeking a dependable Night Porter to manage our front-desk operations during the night shift. You will be the primary point of contact for guests, ensuring a secure and seamless overnight experience across our premium clubs.

You will handle late check-ins, balance accounts, and assist with any guest needs while maintaining communication with team members. Regular training sessions will support growth and excellence in all areas.