Overnight Guest Concierge

Mitchells & Butlers PLC; Clyst St. George; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

33% discount across all brands

Wagestream

Pension

28 days paid holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC in the United Kingdom is hiring for an Overnight Night Porter. You will be the first point of contact for late arrivals and walk-ins, ensuring a warm, genuine welcome while maintaining high standards of guest service throughout the night.

This role involves lone working across site-specific duties, including front-of-house cleaning and breakfast setup, with a strong emphasis on safety and swift response in emergencies. DBS check is part of recruitment.

Qualifications

• Passionate about delivering guest care.
• Comfortable working independently and lone shifts.
• Professionalism under pressure.
• Excellent verbal communication.
• Strong eye for detail.
• Enthusiastic team player.

Responsibilities

• Check in late arrivals and walk-ins.
• Provide a warm, friendly welcome to guests.
• Assist with front of house cleaning and breakfast setup as needed.
• Maintain guest and business safety and security.
• Evacuate guests safely in case of fire.
• Answer phone inquiries and handle guest complaints.

Skills

Guest care

Independent work

Can-do attitude

Professional under pressure

Attention to detail

Team player

Verbal communication

Job description

Mitchells & Butlers PLC in the United Kingdom is hiring for an Overnight Night Porter. You will be the first point of contact for late arrivals and walk-ins, ensuring a warm, genuine welcome while maintaining high standards of guest service throughout the night.

This role involves lone working across site-specific duties, including front-of-house cleaning and breakfast setup, with a strong emphasis on safety and swift response in emergencies. DBS check is part of recruitment.