Overnight Auditor & Guest Experience Lead

Novotel; London; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Discount card in Accor hotels

Complimentary UK hotel stays

Training & development

Additional holidays with service

Merlin discounts

Eyecare vouchers

Recommend a friend scheme

Employee advisory service

Job summary

Novotel London Blackfriars is seeking a part-time Night Auditor to join our team in London. You will work three nights per week (Mon-Sun) with shifts from 22:30 to 07:00, reporting to the Front Office Manager and Night Manager.

Strong organisation, communication, and independence are essential to ensure accurate financial records and smooth overnight operations. Responsibilities include audits, guest check-ins/outs, daily reporting, guest assistance, and safety monitoring.

Qualifications

• Proven customer service and communication skills.
• Ability to manage time effectively and handle overnight operations.
• Attention to detail and proactive problem solving.

Responsibilities

• Conduct end-of-day financial audits and reconcile accounts.
• Facilitate overnight check-in/check-out and verify guest charges.
• Generate daily reports on transactions and occupancy.
• Act as the primary hotel representative overnight.
• Assist guests with inquiries, reservations, and arrivals/departures.
• Resolve guest concerns to achieve positive outcomes.
• Monitor safety and security with the night team, escalate incidents.
• Assist with night menu prep and guest requests for beverages.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Tools

Opera Cloud

Job description

Novotel London Blackfriars is seeking a part-time Night Auditor to join our team in London. You will work three nights per week (Mon-Sun) with shifts from 22:30 to 07:00, reporting to the Front Office Manager and Night Manager.

Strong organisation, communication, and independence are essential to ensure accurate financial records and smooth overnight operations. Responsibilities include audits, guest check-ins/outs, daily reporting, guest assistance, and safety monitoring.