Over 55's Housing - Complex Manager

Clarion Housing Group; Burgess Hill; On-site; GBP 25,000 - 32,000; Full time

Job summary

Clarion Housing Group in Burgess Hill (Colmer Court) is recruiting a building access and facilities coordinator. The post requires managing building access for residents, contractors and visitors, and acting as a key-holder to safeguard communal areas. You will work with other teams to deliver resident services.

The role requires excellent communication, flexibility, and the ability to stay calm under pressure. Some regional travel is expected to cover other schemes; a vehicle is advantageous.

Qualifications

• Good customer care skills to provide a focused management service
• Excellent communication skills to liaise with residents and internal teams
• Flexible, calm under pressure and able to deal with emergencies
• Experience in Facilities Management and knowledge of housing/building management systems

Responsibilities

• Manage access to the building for residents, contractors and visitors
• Be a key-holder for the building and ensure security of communal areas and facilities
• Liaise with internal teams to deliver services to residents
• Travel across the region to cover other schemes as required
• Review and manage workload with strong time management

Skills

Customer care

Communication

Time management

Facilities management

IT skills

Job description

• Location: Burgess Hill - Colmer Court
• Salary: £25,179 - £32,203 per annum
• Hours: 36 hours per week
• Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025

We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.

You’ll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.

As the first point of contact for our residents, you’ll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.

You must be flexible, calm under pressure and able to deal with emergencies. With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst delivering excellent services to our customers.

You’ll preferably have previous experience in Facilities Management and have working knowledge and understanding of the housing/building management sector, with good IT skills on a range of systems to support this.

This is a fantastic opportunity to use your skills and experience to really make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.

Please review the full role profile on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Monday 15th September 2026 at midnight.

Applicants must be able to travel across the region as required.

Although based at Colmer Court, applicants will need to cover other schemes in the area therefore access to a vehicle is essential.

This post is subject to Basic Criminal Record Check Clearance.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.