Over 55's Housing - Complex Manager

Clarion Housing Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Clarion Housing Group is seeking a LiveSmart Manager to provide a professional, resident-focused management service within our over 55s housing schemes in London Islington. You will be the first point of contact for residents, handling tenancy-related matters and safeguarding concerns to keep residents safe, secure and well cared for in their homes.

The role requires managing access to buildings, responding to emergencies, and coordinating with internal teams to deliver high-quality housing

Responsibilities

• Manage access to the building for residents, contractors and visitors; act as key-holder and maintain security of communal areas and facilities.
• Respond to emergencies and identify safeguarding concerns; escalate to appropriate teams.
• Work closely with internal teams to deliver effective housing services to residents.
• Support tenancy-related housing management matters with a resident-focused approach.

Job description

LiveSmart Manager – Housing Management & Resident Services

This is a great opportunity to join our team - Employer of the Year

Housing Heroes awards 2025

Location: London Islington – Cope House

Salary: £27,706 - £35,836 per annum

Hours: 36 hours per week

Contract Type: Permanent

Do you have excellent customer care skills and an understanding of housing management and safeguarding?

We’re looking for a LiveSmart Manager to provide a professional, resident-focused management service within our Over 55s housing schemes.

As a LiveSmart Manager, you’ll be the first point of contact for residents, helping with a range of tenancy-related housing management matters, while helping to ensure residents feel safe, secure and well cared for in their homes.

You’ll be responsible for managing access to the building for residents, contractors and visitors, acting as a key-holder and maintaining the security of communal areas and facilities. You’ll also respond to emergencies, identify and elevate safeguarding concerns, and work closely with internal teams to deliver effective services to residents.

We’re looking for someone who is calm under pressure, well organised, flexible and confident communicating with a wide range of people. You’ll have good IT skills and ideally experience in housing, facilities or building management, with an understanding of tenancy management and safeguarding.

This is a fantastic opportunity to use your skills to make a real difference to residents’ lives while developing your knowledge and experience within the housing sector.

Do you have the skills and experience to make a difference? We’d love to hear from you.

Closing Date

Monday 21st September 2026 at midnight.

Applicants must be able to travel across the region as required.

Although based at Cope House, applicants may need to cover other schemes in the area.

This post is subject to Basic Criminal Record Check Clearance.

Additional Information

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.