Outreach Mental Health Support Worker

Turning Point; Broughton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

31 days holiday per year

Job summary

Turning Point is seeking an Outreach Mental Health Support Worker to assist adults in their own homes across the Manchester Area. You will bridge people with essential services, promoting independence and wellbeing in a compassionate community setting.

The role involves working 37 hours per week with shifts across a 7-day period, including weekends and bank holidays. We welcome flexible working to support work-life balance and service users in their homes.

Qualifications

• Demonstrates genuine passion for helping others and improving community wellbeing.
• Experience in care, support, or community-based roles (formal or informal).
• Strong communication and listening skills with ability to build trust quickly.
• Understanding of mental health, safeguarding, confidentiality, and professional boundaries.
• Flexibility, empathy and a problem-solving mindset.

Responsibilities

• Provide person-centred support to individuals in their homes and community settings.
• Assist with daily living activities and attending appointments.
• Offer emotional support and encouragement to build resilience.
• Coordinate care with healthcare professionals, social workers, and voluntary organisations.
• Keep accurate records and contribute to care plans reflecting individual needs and goals.
• Promote healthy lifestyle choices and connect people to wellbeing initiatives.

Skills

Empathy

Communication

Flexibility

Job description

Outreach Mental Health Support Worker

Job Introduction

Are you looking to make a difference to people's lives? Do you want to work in a role where no two days are the same? Are you flexible with your working hours? Can you see yourself providing care to adults who need your support in their own homes? If you have answered a big YES to these questions we would love to hear from you. At Turning Point, we support people with Mental Health issues across England. We believe that everyone deserves to live with dignity, independence, and a sense of belonging. Our work is rooted in compassion, respect, and empowerment—supporting individuals in our community to live healthier, happier lives. Whether it's helping someone manage a long-term health need, connecting them to local resources, or simply being a friendly face, we’re here to make a real difference every day.

As an Outreach Support Worker, you'll be the bridge between people and the services they need, working alongside individuals with mental health support needs, often complex and enduring. You'll work directly with individuals and families in their own homes, helping them navigate health and social care systems, access vital resources, and build the confidence to live more independently. Your support will have a lasting impact—improving wellbeing, reducing isolation, and fostering stronger, healthier communities.

The role is a full-time 37-hour a week contract and involves working 9-5:30 five days a week across a 7-day period (including weekends and bank holidays). However, we are happy to discuss flexible working, promoting work/life balance. The outreach service covers the Manchester Area with the expectation candidates would be willing to travel to support people in their own homes.

Role Responsibility

• Provide person-centred support to individuals in their homes and community settings.
• Assist with daily living activities, from attending appointments to accessing community groups.
• Offer emotional support and encouragement, helping people build resilience and confidence.
• Work closely with healthcare professionals, social workers, and voluntary organisations to coordinate care.
• Keep accurate records and contribute to care plans that reflect each person's unique needs and goals.
• Promote healthy lifestyle choices and connect people to wellbeing initiatives.

The Ideal Candidate

• A genuine passion for helping others and improving community wellbeing.
• Experience in a care, support, or community-based role (formal or informal).
• Strong communication and listening skills, with the ability to build trust quickly.
• An understanding of mental health, safeguarding, confidentiality, and professional boundaries.
• Flexibility, empathy, and a problem-solving mindset.
• A valid driving licence (desirable but not essential).

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person, and so whether it’s ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career, we want to support you in every way we can with our total reward package.

You will get 31 days paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.