Outreach Advisor Trainee - Hybrid, Flexible Hours

Citizens Advice BANES; Leeds; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Training and development

Supportive environment

Job summary

Citizens Advice BANES invites applications for an Outreach Adviser role based in Leeds, delivering advice sessions across venues and via digital channels. You will perform benefits checks, assist with applications and appeals, and support clients with sensitive issues in a flexible, hybrid working environment.

You will join an established team valued for clear communication, empathy, and strong IT skills to help clients navigate complex benefits and housing systems.

Qualifications

• Qualified and experienced advisers are invited to apply.
• Strong communication skills are essential.
• Ability to work across community settings and deliver services in person, by phone, and online.
• Excellent IT skills and ability to learn new systems quickly.
• Organised, independent worker with a patient and empathetic approach.

Responsibilities

• Deliver advice sessions at partner venues in Leeds, including GP surgeries and community sites.
• Carry out benefits checks, assist with applications and appeals.
• Contribute to team rotas and meet targets.
• Provide high quality, accessible support via telephone and digital channels.

Skills

Strong communication

IT skills

Empathy

Public speaking

Team coordination

Education

Qualified Adviser

Job description

Citizens Advice BANES invites applications for an Outreach Adviser role based in Leeds, delivering advice sessions across venues and via digital channels. You will perform benefits checks, assist with applications and appeals, and support clients with sensitive issues in a flexible, hybrid working environment.

You will join an established team valued for clear communication, empathy, and strong IT skills to help clients navigate complex benefits and housing systems.