Outreach Adviser/Trainee

Citizens Advice BANES; Leeds; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Training and development

Supportive environment

Job summary

Citizens Advice BANES invites applications for an Outreach Adviser role based in Leeds, delivering advice sessions across venues and via digital channels. You will perform benefits checks, assist with applications and appeals, and support clients with sensitive issues in a flexible, hybrid working environment.

You will join an established team valued for clear communication, empathy, and strong IT skills to help clients navigate complex benefits and housing systems.

Qualifications

• Qualified and experienced advisers are invited to apply.
• Strong communication skills are essential.
• Ability to work across community settings and deliver services in person, by phone, and online.
• Excellent IT skills and ability to learn new systems quickly.
• Organised, independent worker with a patient and empathetic approach.

Responsibilities

• Deliver advice sessions at partner venues in Leeds, including GP surgeries and community sites.
• Carry out benefits checks, assist with applications and appeals.
• Contribute to team rotas and meet targets.
• Provide high quality, accessible support via telephone and digital channels.

Skills

Strong communication

IT skills

Empathy

Public speaking

Team coordination

Education

Qualified Adviser

Job description

Salary Various Hours up to Full Time (Full Time - 35 Hours) Qualified NJC Salary Scale Points 18-22 (£32,578 - £34,811) pro rata Trainees NJC Salary Scale points 7-12 (£27,274 - £29,071) pro rata

Location Leeds

Workplace Hybrid working

Contract Permanent

Working pattern Flexible

Hours per week Various Hours up to Full Time (Full Time - 35 Hours)

Interviews will take place on 15 October 2026.

About the role

As an Outreach Adviser you will join our established team delivering advice sessions at partner venues in Leeds, including GP surgeries, and other community venues, as well as via telephone and digital channels. You will play a key role in ensuring our clients receive good quality advice, including carrying out benefits checks, assisting with applications and appeals, and contributing to team rotas and targets. Strong communication skills and the flexibility to be able to work in a variety of community settings are some of the key attributes needed for this role.

Applications are invited from qualified and experienced advisers and from motivated candidates looking for a career development opportunity in the advice sector. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6 months. All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with vulnerable clients.

What We Offer:

Flexible working patterns with the option of hybrid working for most roles

Supportive, inclusive work environment

Ongoing training and development to help you grow

A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For:

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential | Various Hours available |

Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.