Outreach Adviser/Trainee

LLOYD'S REGISTER INTERNATIONAL; Greater London; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries

Hybrid working patterns

Training and development

Supportive environment

Impactful community work

Job summary

Citizens Advice Leeds is seeking an Outreach Adviser/Trainee to deliver advice sessions across Leeds, including GP surgeries and community venues, plus via telephone and digital channels. You will conduct benefits checks, assist with applications and appeals, and support team rotas to help meet targets.

Strong communication and IT skills are essential, with the training to achieve full competence in six months. Hybrid working is available, with some city centre office presence required.

Qualifications

• Strong communication and listening skills.
• Ability to engage with diverse community groups.
• Empathy and patience when assisting clients.

Responsibilities

• Deliver advice sessions at partner venues in Leeds, by telephone and digitally.
• Carry out benefits checks and assist with applications and appeals.
• Contribute to team rotas and work toward targets.

Skills

Strong communication skills

Flexibility

Empathy with vulnerable clients

IT skills

Job description

Outreach Adviser/Trainee

Job summary

Salary: Various Hours up to Full Time (Full Time - 35 Hours) Qualified NJC Salary Scale Points 18-22 (£32,578 - £34,811) pro rata Trainees NJC Salary Scale points 7-12 (£27,274 - £29,071) pro rata

Location: Leeds

Workplace: Hybrid working

Contract: Permanent

Working pattern: Flexible

Hours per week: Various Hours up to Full Time (Full Time - 35 Hours)

About the role

As an Outreach Adviser you will join our established team delivering advice sessions at partner venues in Leeds, including GP surgeries, and other community venues, as well as via telephone and digital channels. You will play a key role in ensuring our clients receive good quality advice, including carrying out benefits checks, assisting with applications and appeals, and contributing to team rotas and targets. Strong communication skills and the flexibility to be able to work in a variety of community settings are some of the key attributes needed for this role.

Applications are invited from qualified and experienced advisers and from motivated candidates looking for a career development opportunity in the advice sector. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6 months. All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with vulnerable clients.

What We Offer:

• Competitive salaries
• Flexible working patterns with the option of hybrid working for most roles
• Supportive, inclusive work environment
• Ongoing training and development to help you grow
• A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For:

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential | Various Hours available |

Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

To find out more, download a job pack from: www.citizensadviceleeds.org.uk/working-for-us/

Closing date: Monday 5th October 2026 at 9am