Outreach Adviser/Trainee

Citizens Advice; Leeds; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Supportive environment

Training and development

Impact in Leeds communities

Job summary

Citizens Advice Leeds is looking for an Outreach Adviser to join our established team delivering advice sessions at partner venues across Leeds, in GP surgeries and community spaces, plus telephone and digital channels.

You will carry out benefits checks, support with applications and appeals, and contribute to rotas and targets. We offer training to reach full competence in six months, a hybrid working pattern, and a supportive environment helping people in our communities.

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to listen, engage and empathise with vulnerable clients.
• Organised and able to work independently.
• Willingness to complete training and development (6 months).

Responsibilities

• Deliver advice sessions at partner venues across Leeds, including GP surgeries and community spaces, plus via telephone and digital channels.
• Carry out benefits checks and assist with applications and appeals.
• Contribute to team rotas and targets.
• Maintain good client and partner communications.

Skills

Strong communication

IT skills

Empathy

Organised

Flexibility

Job description

As an Outreach Adviser you will join our established team delivering advice sessions at partner venues in Leeds, including GP surgeries, and other community venues, as well as via telephone and digital channels. You will play a key role in ensuring our clients receive good quality advice, including carrying out benefits checks, assisting with applications and appeals, and contributing to team rotas and targets. Strong communication skills and the flexibility to be able to work in a variety of community settings are some of the key attributes needed for this role.

Applications are invited from qualified and experienced advisers and from motivated candidates looking for a career development opportunity in the advice sector. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6 months. All applicants should be organised, with the ability to work independently. Strong verbal and written communication skills are essential as is the ability to listen, engage and empathise with vulnerable clients.

What We Offer

• Competitive salaries
• Flexible working patterns with the option of hybrid working for most roles
• Supportive, inclusive work environment
• Ongoing training and development to help you grow
• A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework. Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential | Various Hours available

Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

To find out more, download a job pack from: www.citizensadviceleeds.org.uk/working-for-us/

Closing date: Monday 5th October 2026 at 9am