Community Outreach Adviser - Hybrid, Impact-Driven

Citizens Advice; Leeds; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Supportive environment

Training and development

Impact in Leeds communities

Job summary

Citizens Advice Leeds is looking for an Outreach Adviser to join our established team delivering advice sessions at partner venues across Leeds, in GP surgeries and community spaces, plus telephone and digital channels.

You will carry out benefits checks, support with applications and appeals, and contribute to rotas and targets. We offer training to reach full competence in six months, a hybrid working pattern, and a supportive environment helping people in our communities.

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to listen, engage and empathise with vulnerable clients.
• Organised and able to work independently.
• Willingness to complete training and development (6 months).

Responsibilities

• Deliver advice sessions at partner venues across Leeds, including GP surgeries and community spaces, plus via telephone and digital channels.
• Carry out benefits checks and assist with applications and appeals.
• Contribute to team rotas and targets.
• Maintain good client and partner communications.

Skills

Strong communication

IT skills

Empathy

Organised

Flexibility

Job description

Citizens Advice Leeds is looking for an Outreach Adviser to join our established team delivering advice sessions at partner venues across Leeds, in GP surgeries and community spaces, plus telephone and digital channels.

You will carry out benefits checks, support with applications and appeals, and contribute to rotas and targets. We offer training to reach full competence in six months, a hybrid working pattern, and a supportive environment helping people in our communities.