Outpatients Team Lead — 12-Month FTC (NHS)

Lewisham and Greenwich; Greater London; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

The role involves supervising staff, attending service metric meetings, and maintaining high standards of confidentiality while contributing to NHS targets and patient care excellence.

Qualifikationen

• Good basic educational background
• GCSE English and Maths or equivalent
• NVQ Level 4 in Administration or customer service
• ECDL
• IT Qualifications

Aufgaben

• Supervise staff ensuring courteous, professional and efficient interactions.
• Manage rota and workload distribution within the Outpatients team.
• Deal with difficult patient queries and complaints escalated to managers.
• Input and extract patient information via PAS and e-Referrals systems.
• Maintain and analyse reports and KPIs to improve team performance.
• Ensure patient details are correctly entered on PAS systems.

Kenntnisse

Customer service

Team supervision

Communication skills

Multitasking

Confidentiality

Ausbildung

GCSE English and Maths or equivalent

NVQ Level 4 in Administration or customer service

ECDL

IT Qualifications

Tools

MS Word

MS Excel

Jobbeschreibung

The role involves supervising staff, attending service metric meetings, and maintaining high standards of confidentiality while contributing to NHS targets and patient care excellence.