Outpatients Supervisor support

Lewisham & Greenwich NHS Trust; City of Westminster; On-site; GBP 21,000 - 28,000; Full time

Job summary

Lewisham & Greenwich NHS Trust is seeking an organized individual to join the Outpatient Management team across Lewisham Hospital, Queen Elizabeth Hospital and Greenwich Community sites. The role focuses on delivering first-class customer service to patients and supporting the outpatient departments, coordinating one-stop shop appointments for elective care.

The post holder will supervise rotational teams, manage day-to-day workloads, and ensure efficient telephone, face-to-face and email

Job description

We are seeking highly motivated individual to join our friendly Outpatient Management team to deliver first-class customer service to patients,support the Outpatients departments, across Lewisham Hospital, Queen Elizabeth Hospital and Bexleyheath and Greenwich Community sites.

The post holder will support the supervision of Outpatient rotational teams providing a first class one-stop shop appointments service for elective care to: GPs, health care professionals, patients and their representatives.

The post holder provide an excellent customer and administration service, delivering smooth, safe and high quality care to enable the trust to achieve key targets., The post holder will work within an Outpatients environment supporting staff to provide an effective and efficient range of telephone, face to face and email services. Ensuring all patient and service queries are answered and dealt with in a prompt, polite and efficient manner, assisting staff with any complex administration tasks and support with difficult patient queries or complaints. The post holder will be responsible for overseeing staff performance and identifying any training needs within the department.

As such the post holder will be part of a team that incorporates booking outpatient appointments and dealing with patient queries relating to outpatient appointments and future appointments on the hospital (PAS) and the e-Referrals systems across Lewisham and Greenwich Trust including both acute and Community sites

The postholder will be expected to manage their own day to day responsibilities whilst overseeing the teams' workloads, escalating significant problems to the Outpatient Team Leaders.

• 1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• 2. Widening access (anchor institution) and employability
• 3. Improving the experience of staff with disability
• 4. Improving the EDI literacy and confidence of trust staff through training and development
• 5. Making equalities mainstream

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations