Outpatients Services Supervisor - Patient Care & Ops

Lewisham and Greenwich NHS Trust; Greater London; Vor Ort; GBP 28.000 - 31.000; Vollzeit

Zusammenfassung

Lewisham and Greenwich NHS Trust is seeking an Outpatients Administrative Officer to support the Outpatients Management team across Lewisham Hospital, QE Hospital and community sites. You will coordinate one-stop shop appointments, respond to patient and clinician queries, and supervise staff to maintain a smooth service.

In this role you will manage rotas, handle difficult queries, input and extract patient data using PAS and e-Referrals, and monitor KPIs to drive service improvements while

Qualifikationen

• Robust Customer Service experience across settings.
• Experience supervising small teams.
• Computer literacy and keyboard skills.
• Willingness to develop computer skills.
• Working to deadlines and targets.
• NHS experience preferred.
• Knowledge of PAS and e-Referrals.

Aufgaben

• Supervise staff ensuring courteous, professional interactions.
• Rota management and workload oversight for the team.
• Handle difficult patient queries and complaints escalation.
• Input and extract patient information via PAS and e-Referrals.
• Maintain and analyse reports and KPIs to improve performance.
• Ensure accurate data entry on PAS systems and amend as needed.
• Provide staff training and participate in reviews and performance monitoring.
• Support management with sickness, training and recruitment.

Kenntnisse

Verbal & written communication

Prioritise & manage multiple tasks

Independence & teamwork

Confidentiality handling

Ausbildung

GCSE English & Maths or equivalent

NVQ Level 4 in Administration or customer service

ECDL

IT Qualifications

Tools

MS Word

MS Excel

PAS system

e-Referrals system

Jobbeschreibung

Lewisham and Greenwich NHS Trust is seeking an Outpatients Administrative Officer to support the Outpatients Management team across Lewisham Hospital, QE Hospital and community sites. You will coordinate one-stop shop appointments, respond to patient and clinician queries, and supervise staff to maintain a smooth service.

In this role you will manage rotas, handle difficult queries, input and extract patient data using PAS and e-Referrals, and monitor KPIs to drive service improvements while