Outpatients Receptionist | Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside & Glossop NHS FT; Ashton-under-Lyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS Pension Scheme

Flexible working

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a attentive Outpatients Receptionist to join the busy Outpatients Service. You will provide reception and clerical support, handling patient information with confidentiality and accuracy.

role requires strong customer service, good communication, and ability to operate hospital IT systems. You will be part of a friendly team, supporting smooth operations across 7 days rota.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage confidential information with care.
• Proficient in clerical tasks and data entry.
• Comfortable using hospital IT systems and software.

Responsibilities

• Provide efficient reception and clerical service for Outpatients.
• Input and extract information from Trust Patient Administrative Systems.
• Maintain high levels of accuracy and confidentiality.
• Direct patients and relatives to appropriate areas with courtesy.
• Undertake administration tasks to support smooth service operations.
• Work effectively in a busy team or on own initiative.

Skills

Customer service

Communication

Clerical accuracy

Data entry

Teamwork

Tools

Hospital patient systems

Job description

Outpatients Receptionist | Tameside and Glossop Integrated Care NHS Foundation Trust

The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.

Please note this role may require physical effort at times when preparing and managing patients Medical Records.

To provide an efficient Reception service maintaining a high level of accuracy and confidentiality at all times.

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.

The person specification below is not the full personspecification butoutlines the criteria against which your application form will be assessed.

This advert closes on Friday 23 Oct 2026