Outpatients Receptionist

SOUTH TEES HOSPITALS NHS FOUNDATION TRUST; Northallerton; On-site; GBP 18,000 - 24,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a friendly receptionist to provide a high quality reception service at outpatient clinics and manage the appointments system, greeting patients and arranging further appointments as instructed by clinical staff.

You will handle a wide range of enquiries face-to-face and by telephone, update patient information on CaMIS, and work as part of a busy, professional team.

Qualifications

• Good numeracy and literacy abilities.
• Excellent customer care and telephone skills.
• Ability to think independently and use initiative.

Responsibilities

• Greet patients and manage outpatient appointments.
• Answer face-to-face and telephone enquiries efficiently.
• Update patient information on the hospital computer system (CaMIS).

Skills

Customer care

Telephone skills

Numeracy

Literacy

Initiative

Teamwork

Tools

CaMIS

Job description

The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS)

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.