Outpatients Reception & Admin Coordinator

Dorking Healthcare Ltd.; Merstham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

NHS pension

27 days annual leave plus bank hols

Employee Assistance Programme

Training and career progression

Free on-site parking

Job summary

Dorking Healthcare Ltd. is seeking a Receptionist/Administrator for the Outpatients Department. You will welcome patients, handle bookings, answer calls, and support staff with routine administrative tasks while ensuring patient confidentiality and high-quality service.

The role requires flexibility with shift patterns across sites, including evenings and weekends, and travel to other sites as needed. Experience in NHS reception and proficiency with MS Office are preferred.

Qualifications

• Previous patient or customer facing experience is essential.
• Excellent communication skills and attention to detail.
• Able to multitask in a fast-paced environment and maintain confidentiality.

Responsibilities

• Greet patients and provide reception services at the Outpatients Department.
• Book and reschedule appointments via phone, SMS and letters.
• Answer calls and emails and manage incoming post.
• Maintain patient records and ensure data protection and confidentiality.

Skills

MS Office

Data protection

NHS reception experience

Communication

Education

Good standard of education

Tools

SystmOne

Job description

Dorking Healthcare Ltd. is seeking a Receptionist/Administrator for the Outpatients Department. You will welcome patients, handle bookings, answer calls, and support staff with routine administrative tasks while ensuring patient confidentiality and high-quality service.

The role requires flexibility with shift patterns across sites, including evenings and weekends, and travel to other sites as needed. Experience in NHS reception and proficiency with MS Office are preferred.