Outpatients Pathway Coordinator – Flexible Hours

UHDB; Burton upon Trent; On-site; GBP 26,000 - 27,000; Full time

Job summary

UHDB is recruiting a Pathway Co-Ordinator to join the Site Oncology & Haematology Outpatients team at Queen's Hospital, Burton. The role requires confident communicators, excellent organisational and time‑management skills, and the ability to multi‑task in a busy outpatient environment.

You will deal with patient queries face to face and by phone, prepare clinics, book appointments, chase scans, and liaise with consultants, nurses and other outpatient staff. Interview date 29 October 2026.

Qualifications

• Experience in busy outpatient environment or call handling.
• Confident communicators with patients and colleagues.
• Strong organisational and time-management skills.

Responsibilities

• Dealing with patient queries both face to face and over the telephone
• Clinic preparation including chasing patient scans and escalating where appropriate
• Booking patient appointments and navigating capacity issues
• Monitoring and actioning emails from the generic inbox
• Deputise for the team leader where necessary
• Liaising with consultants, nurses, HCA's and other outpatient staff
• Following up on any missing outcomes from clinic

Job description

UHDB is recruiting a Pathway Co-Ordinator to join the Site Oncology & Haematology Outpatients team at Queen's Hospital, Burton. The role requires confident communicators, excellent organisational and time‑management skills, and the ability to multi‑task in a busy outpatient environment.

You will deal with patient queries face to face and by phone, prepare clinics, book appointments, chase scans, and liaise with consultants, nurses and other outpatient staff. Interview date 29 October 2026.