Outpatient Booking Coordinator - Flexible Hours

Cambridge University Hospitals; Cambridge; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site leisure facilities

Shopping concourse

Day nurseries

Bus travel discount

Free Park and Ride

Staff parking subsidy

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Booking Coordinator at Band 3 for the Outpatients Appointment Centre. The role involves delivering a professional administration service to patients, relatives and colleagues within a busy outpatient environment.

It requires good GCSE-level education, customer service experience, and IT/computer skills. Flexible hours and both full-time/part-time options are available, with a 12-week probation and Right to Work considerations.

Qualifications

• Educated to GCSE level or equivalent.
• NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience.
• Typing qualification or equivalent.
• Medical Secretary qualification or equivalent.

Responsibilities

• Deliver and maintain a professional administration service to the Outpatients’ department and to all users including patients, relatives and colleagues.
• Support busy reception/clerical tasks within the Outpatients Appointment Centre.
• Assist colleagues to deliver timely and accurate appointments and information.

Skills

Teamwork

Communication

Touch typing

Adaptability

IT literacy

MS Outlook

Telephone handling

Education

GCSE level

NVQ level 2 Customer Service/Business Admin/ITQ

Typing qualification

Medical Secretary qualification

Tools

Microsoft Office

MS Outlook

Complex telephony systems

Job description

Cambridge University Hospitals NHS Foundation Trust is seeking a Booking Coordinator at Band 3 for the Outpatients Appointment Centre. The role involves delivering a professional administration service to patients, relatives and colleagues within a busy outpatient environment.

It requires good GCSE-level education, customer service experience, and IT/computer skills. Flexible hours and both full-time/part-time options are available, with a 12-week probation and Right to Work considerations.