Outpatients Operations Manager – Patient-Centered Leader

Southend University Hospital NHS Foundation Trust; Basildon; On-site; GBP 38,000 - 60,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an Operational Manager for the Outpatients Referral and Communications Team in Basildon. You will lead a friendly team of Booking Clerks, Receptionists and Administrators, overseeing day-to-day operations and driving service delivery for patients awaiting referrals or treatments.

You will work autonomously, prioritising tasks, escalating issues to your manager, and ensuring efficient use of clinic capacity and resources.

Qualifications

• Proven ability to manage and develop a busy administrative team.

Responsibilities

• Manage day-to-day functions of the Outpatients team, coordinating with Supervisors.
• Coordinate rotas including annual leave and sickness, monitor performance and conduct appraisals.
• Utilise Trust systems including EPR, ERS and EMR to ensure accurate patient booking and tracking.
• Ensure clinic capacity is utilised, handle cancellations and changes in line with policy.
• Monitor waiting times and patient lists, communicate with clinicians and services to manage demand.

Job description

Mid and South Essex NHS Foundation Trust is seeking an Operational Manager for the Outpatients Referral and Communications Team in Basildon. You will lead a friendly team of Booking Clerks, Receptionists and Administrators, overseeing day-to-day operations and driving service delivery for patients awaiting referrals or treatments.

You will work autonomously, prioritising tasks, escalating issues to your manager, and ensuring efficient use of clinic capacity and resources.