Outpatients Operational Manager

Southend University Hospital Nhs Foundation Trust; Basildon; On-site; GBP 38,000 - 60,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an Operational Manager for the Outpatients Referral and Communications Team in Basildon. You will lead a friendly team of Booking Clerks, Receptionists and Administrators, overseeing day-to-day operations and driving service delivery for patients awaiting referrals or treatments.

You will work autonomously, prioritising tasks, escalating issues to your manager, and ensuring efficient use of clinic capacity and resources.

Qualifications

• Proven ability to manage and develop a busy administrative team.

Responsibilities

• Manage day-to-day functions of the Outpatients team, coordinating with Supervisors.
• Coordinate rotas including annual leave and sickness, monitor performance and conduct appraisals.
• Utilise Trust systems including EPR, ERS and EMR to ensure accurate patient booking and tracking.
• Ensure clinic capacity is utilised, handle cancellations and changes in line with policy.
• Monitor waiting times and patient lists, communicate with clinicians and services to manage demand.

Job description

A Vacancy at Mid and South Essex NHS Foundation Trust. We are looking for someone to join our Outpatients Referral and Communications Team as our new Operational Manager in Basildon. As our Outpatients Operational Manager you will guide and support a friendly and hardworking team of Booking Clerks, Receptionists and Administrators whilst also managing the day-to-day function of the team, and driving positive and proactive service delivery to our patients awaiting referrals or treatments. You will be expected to work autonomously, managing the demands of your day, prioritising both your work and the team's work and escalating concerns/ issues with your manager in a timely manner. So, if this sounds like the right opportunity for you.

• Manage the day to day functions of the department, coordinating management responsibilities with Supervisors
• Coordinate and authorise rotas including annual leave and sickness with Supervisors, monitoring sickness levels and conducting back to work interviews
• Conduct performance appraisals and review personal development plans across the team
• Excellent knowledge of the Trust systems and Contact Centre Systems including: Electronic Patient Record (EPR, Electronic Referral System (ERS) and Electronic Medical Record (EMR)
• Oversee that new appointments and Follow ups are booked in chronological and Priority order and liaise with Service Unit Managers and Clinicians when capacity is not available
• Ensure all clinic capacity is fully utilised, coordinating clinic cancellation requests and template changes in line with the Trust Waiting Policy
• Monitor outpatient waiting times and patient tracking lists for all specialties booked by the team
• Hold team meetings and deliver relevant messages
• Liaise with Consultants, GPs, medical and nursing staff as required to cover clinical issues and ensure a patient focused service

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.