Outpatients Operations Lead - Referrals & Communications

Southend University Hospital NHS Trust; Basildon; On-site; GBP 42,000 - 56,000; Full time

Job summary

Southend University Hospital NHS Trust in Basildon is seeking an Operational Manager for the Outpatients Referral & Communication Team. You will lead Booking Clerks, Receptionists and Administrators, manage day-to-day operations and drive a patient-centred service.

The role requires autonomous working, rostering, performance appraisals, and liaison with clinicians to maintain capacity and waiting lists. Prior management experience is advantageous.

Responsibilities

• Manage the day to day functions of the department, coordinating management responsibilities with Supervisors
• Coordinate and authorise rotas including annual leave and sickness with Supervisors, monitoring sickness levels and conducting back to work interviews
• Conduct performance appraisals and review personal development plans across the team
• Excellent knowledge of the Trust systems and Contact Centre Systems including: Electronic Patient Record (EPR, ERS) and EMR
• Oversee that new appointments and Follow ups are booked in chronological and Priority order and liaise with Service Unit Managers and Clinicians when capacity is not available
• Ensure all clinic capacity is fully utilised, coordinating clinic cancellation requests and template changes in line with the Trust Waiting Policy
• Monitor outpatient waiting times and patient tracking lists for all specialties booked by the team
• Hold team meetings and deliver relevant messages
• Liaise with Consultants, GPs, medical and nursing staff as required to cover clinical issues and ensure a patient focused service

Job description

Southend University Hospital NHS Trust in Basildon is seeking an Operational Manager for the Outpatients Referral & Communication Team. You will lead Booking Clerks, Receptionists and Administrators, manage day-to-day operations and drive a patient-centred service.

The role requires autonomous working, rostering, performance appraisals, and liaison with clinicians to maintain capacity and waiting lists. Prior management experience is advantageous.