Outpatients Operations Lead — Referrals & Communications

VerseOne Group; Wallsend; On-site; GBP 36,000 - 44,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust in Basildon seeks an Operational Manager for the Outpatients Referral & Communication Team. You will lead a team of Booking Clerks, Receptionists and Administrators and oversee day-to-day operations, ensuring proactive service delivery for patients awaiting referrals or treatments.

You will work autonomously, prioritising the workload and escalating issues to your line manager. Experience leading a team is advantageous for this role.

Qualifications

• Experience in a customer/patient focused environment.
• Experience managing a team.
• GCSE English and Maths.

Responsibilities

• Manage day-to-day functions of the department with Supervisors.
• Coordinate and authorise rotas including annual leave and sickness; monitor sickness; conduct back-to-work interviews.
• Conduct performance appraisals and develop plans across the team.
• Utilise Trust systems including EPR, ERS and EMR.
• Schedule appointments and follow-ups in priority order; liaise with clinicians when capacity is limited.
• Ensure clinic capacity is fully utilised; manage cancellations and template changes.
• Monitor waiting times and patient tracking lists for all specialties.
• Hold team meetings and relay key information.
• Communicate with Consultants, GPs and nursing staff to maintain patient-focused service.

Skills

Team management

Customer service oriented

Education

English and Maths GCSE

Job description

Mid and South Essex NHS Foundation Trust in Basildon seeks an Operational Manager for the Outpatients Referral & Communication Team. You will lead a team of Booking Clerks, Receptionists and Administrators and oversee day-to-day operations, ensuring proactive service delivery for patients awaiting referrals or treatments.

You will work autonomously, prioritising the workload and escalating issues to your line manager. Experience leading a team is advantageous for this role.