Operational Manager – Outpatients Referrals & Communications Team

VerseOne Group; Basildon; On-site; GBP 36,000 - 44,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust in Basildon is seeking an Operational Manager for the Outpatients Referral and Communication Team. You will lead Booking Clerks, Receptionists and Administrators, guiding day-to-day operations and ensuring efficient patient pathways.

The role requires autonomous leadership, prioritising work, and timely escalation to the manager. Experience in managing a team is advantageous. Band 6 and permanent contract with 37.5 hours.

Qualifications

• English and Maths GCSE completed.
• Experience working in a customer/patient focused environment.
• Experience managing a team.

Responsibilities

• Manage day-to-day functions of the Outpatients Referral and Communications Team.
• Coordinate and authorise rotas, annual leave, and sickness.
• Conduct performance appraisals and development plans.
• Ensure use of Trust systems (EPR, ERS, EMR) and clinic capacity management.
• Monitor waiting times and patient tracking lists.
• Liaise with Consultants, GPs and nursing staff to ensure patient-focused service.

Skills

Customer service

Team leadership

Education

English and Maths GCSE

Job description

Mid and South Essex NHS Foundation Trust in Basildon is seeking an Operational Manager for the Outpatients Referral and Communication Team. You will lead Booking Clerks, Receptionists and Administrators, guiding day-to-day operations and ensuring efficient patient pathways.

The role requires autonomous leadership, prioritising work, and timely escalation to the manager. Experience in managing a team is advantageous. Band 6 and permanent contract with 37.5 hours.